<h1>Refund & Returns Policy</h1>

<p>At Aquora, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, please review our returns and refunds policy below.</p>

<h2>Australian Consumer Law</h2>
<p>Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund where required by law.</p>
<p>Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.</p>

<h2>Change of Mind Returns</h2>
<p>If you change your mind, we may accept returns within 30 days of delivery, provided that:</p>
<ul>
  <li>the item is unused, uninstalled, and in original condition</li>
  <li>the item is returned in its original packaging</li>
  <li>you provide proof of purchase</li>
</ul>
<p>For hygiene and safety reasons, we do not accept change of mind returns for used items, installed shower heads, opened filter cartridges, or opened consumable products unless required by law.</p>
<p>If a change of mind return is approved, a refund will be issued to the original payment method once the returned item has been received and inspected. Original shipping charges are not refundable for change of mind returns unless required by law.</p>
<p>Return shipping costs for change of mind returns are the responsibility of the customer.</p>

<h2>Faulty, Damaged or Incorrect Items</h2>
<p>If your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible so we can review the issue and arrange an appropriate resolution.</p>
<p>Depending on the nature of the problem and your rights under the Australian Consumer Law, the resolution may include a repair, replacement, or refund.</p>

<h2>Major and Minor Problems</h2>
<p>If a product has a major problem, you may be entitled to choose a refund or replacement under the Australian Consumer Law.</p>
<p>If a product has a minor problem, we may offer to repair the item within a reasonable time. If the problem is not repaired within a reasonable time, you may then be entitled to a replacement or refund under the Australian Consumer Law.</p>

<h2>Return Assessment</h2>
<p>Before providing a refund, replacement, or repair, we may ask for photos, further information, or request that the item be returned for assessment. This helps us confirm the issue and provide the appropriate resolution.</p>

<h2>How to Request a Return</h2>
<p>To request a return, please contact us at <a href="mailto:chuhanw578@gmail.com">chuhanw578@gmail.com</a> and include:</p>
<ul>
  <li>your order number</li>
  <li>the name of the item</li>
  <li>a brief description of the issue or reason for return</li>
  <li>clear photos if the item is faulty, damaged, or incorrect</li>
</ul>

<h2>Return Address</h2>
<p>Returns should not be sent back without approval first. Once your return is approved, we will provide return instructions.</p>
<p>Approved returns may be sent to:</p>
<p>648 Lonsdale St, Melbourne VIC 3000, Australia</p>

<h2>Refund Processing Time</h2>
<p>Once your returned item has been received and inspected, we will notify you of the outcome. If approved, refunds are generally processed back to your original payment method within 5–10 business days, depending on your payment provider.</p>

<h2>Contact Us</h2>
<p>If you have any questions about returns or refunds, please contact us:</p>
<p>Email: <a href="mailto:chuhanw578@gmail.com">chuhanw578@gmail.com</a><br>
Phone: 0484 185 356<br>
Address: 648 Lonsdale St, Melbourne VIC 3000, Australia</p>